Frequently Asked Questions
Do I really need to book an appointment?
Yes, we have always been an appointment-based service, but now, during Covid-19, everything is done by appointment. You can book right here on our website. Bookings are held for 24 hours - payment is required to secure your spot.
An invoice will be sent to you that you can pay using PayPal, or via e-transfer to email@example.com. You do not need to have a PayPal account to use PayPal - you can complete your transaction as a guest.
Since all lessons are private, we have a limited amount of time to help people. We hope that you understand that we cannot hold appointments without payment. 24 hours notice is required to reschedule your appointment, unless you are feeling ill, or suspect that you have been exposed to Covid-19. Weather-dependent training (outdoor recall lessons) can be cancelled at the last minute due to bad weather.
When will group classes be starting again?
At this time, we don't know when we will be able to offer group classes.
Can multiple family members attend classes?
Yes, we encourage this, however, due to Covid-19 we will need to limit how many people we have at our facility. 2 people from the same household to attend. Masks are required.
What training tools do you use?
We use a variety of tools - anything from treats to toys to motivate and reward, treats to scent lure and shape commands, and verbal praise. Young puppies are on a harness and a leash.
Some of the other equipment we use is: a 6' leash, a 6' safety leash, a long line, and a training collar - this could be a flat collar, prong collar, or a martingale collar - whichever is appropriate for the dog. For off leash recalls, advanced obedience, and to stop unwanted behaviours we use a remote control e-collar.
Aggressive dogs, especially those with a bite history will have to wear a muzzle, usually a Baskerville (basket type) muzzle. Safety is our first priority.
Training Equipment is not included in the cost.
Flexi Leashes are not permitted.
We will determine what equipment you will need.
We sell pretty much everything you'll require and most items are in stock all of the time, but at times there have been shortages due to Covid-19.
Please watch the videos here for more information and to see what we do.
What do you mean you look at the Big Picture?
We look at all aspects of the dog's life and environment and address what many might consider seemingly insignificant details that are contributing to the overall behaviour of the dog. Some aspects are easy to fix, like feeding two scheduled meals per day instead of free-feeding.
For more information on this please watch our video on Structure:
Is my dog too old to be trained?
We have worked with numerous dogs that are 9 and 10 years old and they have done well. Sometimes, there can be limitations if the issues are behavioural in nature. In terms of obedience, dogs of any age can learn but, if you have an older dog with health issues, this would need to taken into consideration and realistic expectations would be discussed.
How soon can I start training my new puppy?
Since all lessons are private, we can start seeing you and your puppy much earlier than before (prior to Covid-19). So long as your pup has had its first set of vaccines, you can start with us at our facility when your puppy is 9-10 weeks old. We recommend that you check with your vet first if you are unsure.
If you are doing Skype, or Zoom training, you can start even earlier - as soon as you bring your puppy home. Of course, what is being trained will change as your puppy gets older.
How do I keep my puppy from annoying our older dog or other pets in the house?
We recommend using an exercise pen, a crate, baby gates, and having your puppy on a leash and harness so that it doesn't have free access to your other pets and your entire home. We recommend this protocol regardless of whether you have other pets in your home, or not.
My dog is not spayed/neutered yet - can we do lessons with you?
Yes, but if your female comes into heat, you will have to wait until her cycle is over.
Do you offer a guarantee?
No, since there are too many variables outside of our control - the dog's home environment, consistency, and follow through, but we do strive to gather as much information from our clients as possible prior to accepting them into our programs and having honest conversations throughout the process as well. Genetics and the dog's health will also be a factor and some dogs do have limitations on what can be achieved, however, some of these things may not be evident until we start the training process.
Having everyone on board with your dog's training is also a must. All this being said, we have worked with thousands of dogs and seen amazing transformations in dogs of all ages and temperaments.