Frequently Asked Questions
Do I really need to book an appointment?
Yes, we have always been an appointment based service, but now, especially during Covid-19, everything is done by appointment. You can book right here on our website. Bookings are held for 24 hours - payment is required to secure your spot.
Once you book, an invoice will be sent to you that you can pay using PayPal, or via e-transfer to
Since all lessons are private right now, we have a limited amount of time to help people and we are pretty busy. We hope that you understand that we cannot hold appointments without payment. 24 hours notice is required to reschedule your appointment, unless you are feeling ill, or suspect that you have been exposed to Covid-19.
When will group classes be starting again?
At this time, we don't know when we will be able to offer group classes.
Can multiple family members attend classes?
Yes, we encourage this, however, due to Covid-19 we will need to restrict how many people we have at our facility. Since restrictions have relaxed bit with Stage 3, we are allowing 5 people from the same family to attend. Masks are required.
What training tools do you use?
We use a variety of tools - anything from treats to toys to motivate and reward, treats to scent lure and shape commands, and verbal praise. Young puppies are on a harness and a leash.
Some of the other equipment we use is: a 6' leash, a long line, and a training collar - this could be a flat collar, prong collar, or a martingale collar - whichever is appropriate for the dog. For off leash recalls, advanced obedience, and to stop unwanted behaviours we use a remote control e-collar.
Aggressive dogs, especially those with a bite history will have to wear a muzzle, usually a Baskerville (basket type) muzzle. Safety is our first priority.
Please watch the videos here for more information and to see what we do.
My dog is extremely bad on leash, can you fix this?
In most cases, yes, this is exactly what we do - very few dogs come to us because they are good on a leash.
Is my dog too old to be trained?
We have worked wth numerous dogs that are 9 and 10 years old and they have done well. Sometimes, there can be limitations if the issues are behavioural in nature. In terms of obedience, dogs of any age can learn but, if you have an older dog with health issues, this would need to taken into consideration and realistic expectations would be discussed.
How soon can I start training my new puppy?
Since all lessons are private, we can start seeing you and your puppy much earlier than before (prior to Covid-19). We recommend that you check with your vet first, so long as your pup has had its first set of vaccines, you can start with us at our facility when your puppy is 9-10 weeks old.
If you are doing Skype, or Zoom training, you can start even earlier - as soon as you bring your puppy home. Of course, what is being trained will change as your puppy get older.
How do I keep my puppy from annoying our older dog or other pets in the house?
We recommend using an exercise pen, a crate, baby gates, and having your puppy on a leash and harness so that it doesn't have free access to your other pets and your entire home. Please watch the video on this page about puppies and the exercise pen. We also have a free Puppy Guide that you can download and share.
My dog is not spayed/neutered yet - can we do lessons with you?
Yes, but if your female comes into heat, you will have to wait until her cycle is over.
The Benefits of an Exercise Pen for your Puppy